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We've requested additional information so we can investigate further. Kindest regards, Toni G, VP of Customer Commitment.
Great wonderful services
Icruise did just that and restored my confidence in them and we would consider using them again in the future. All offers are based on select sailings and categories and are subject to availability at time of booking. Not all offers are combinable with other offers. I previously wrote a review about terrible customer service I was contacted by a supervisor and am now completely satisfied.
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First experience with Icruise and would recommend
Can't say enough about the friendly crew on board that served you well at every touch point. I sent a request for a cruise quote for 4 people in 2 cabins with specific instructions in the notes not to call me. Apparently they don’t read the notes with instructions. Why even have the box if you’re not going to g to read it?
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I could not get a hold of the original agent who sent an e mail quote to me as I left messages 3 days in a row so I called back for anyone. The agent would not honor the price I was quoted for insurance in an email so I didn't book it with the cruise. The agent talked me into the next level in icruise rewards stating it can be cancelled at anytime.
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Explora Journeys' Explora I Cruise Ship Review - Travel + Leisure
Explora Journeys' Explora I Cruise Ship Review.
Posted: Thu, 24 Aug 2023 07:00:00 GMT [source]
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I have been issued a complete refund when I only asked for a partial. Cruise.com has been connecting travelers with the perfect cruise vacations since 1998. We pride ourselves in the best service possible, an accomplishment acknowledged by the most authoritative companies in the cruise industry. Cruise.com was named Agency of the Year by Carnival Cruises and Royal Caribbean Cruise Line. I found a cruise at a great price on Icruise.com. I called the company to book (showed approximately 20 rooms at the price) and they said that it's not the same price through royal caribbean now.
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So then I called the guy out about the notes & he hung up on me. Then days later someone called me & wanted to give me info on a cabin for 2. They used to have US based agents but now it’s going to a foreign country call center & I don’t like that. If they can’t pay attention to simple notes, imagine what your reservation is going to be like. I’ve used them in the past but I’ll never use them again.
10 days prior we began process…Attempted 4 TIMES to upgrade our trip…. Spoke to Joann first….the next THREE 3… reps referenced her notes….gave the same answer! A representative will be back to you within 24 hours…. Enjoyed it tremendously…..already booked a 2nd trip….
Since being contacted by a supervisor a complete refund has been issued icruise has completely resolved my complaint. Helpful agents with good information and tips in planning our vacation cruise. We got a great deal, and went at a great time for us and the weather. Too much fog and rain to do our morning excursion on a Sea Plane to see all the glaciers. Norwegian is a great cruise line with lots of helpful staff to serve you everywhere you went on the ship. Using internet was extremely confusing, but very necessary if you are used to it.
Not fair your reps come across very cordial, yet the issue presented falls by the wayside….. When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. We were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.
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